Inbound Services Designed for Performance
Each service is calibrated for your sector, with contractual KPIs and a dedicated manager.
Customer Service & Hotline
Premium phone reception, loyalty and customer retention. Our certified agents treat every call as an opportunity.
Technical Support
Multichannel helpdesk levels 1, 2 and 3. First contact resolution optimized through our knowledge base.
Order Taking
Real-time order processing, integrated cross-selling and upselling. Zero lost sales.
Appointment Scheduling
Agenda optimization, automatic confirmations and reminders. Reduce no-shows by up to 40%.
Complaint Management
After-sales, disputes and dissatisfaction handling. Transform unhappy customers into brand ambassadors.
Billing & Collections
Amicable recovery, phone follow-ups and unpaid tracking. DSO reduced by 30% on average.
Emergency Hotline
Available 24/7, 365 days a year. Immediate escalation, personalized emergency protocols.
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