The Outsourced Call Center that Transforms Your Calls into Results
The excellence of outsourced customer service, from €8/hour. 7 sectors, 5 languages, available 24/7.
Inbound Services Designed for Performance
Each service is calibrated for your sector, with contractual KPIs and a dedicated manager.
7 Sectors of Expertise
Deep industry knowledge for each sector, with tailored processes and KPIs.
Transparent Pricing, No Surprises
Billing per productive hour, no hidden fees. Monthly commitment, cancellable within 30 days.
Starter
French customer service
- Native French-speaking agents
- Dedicated manager included
- Weekly reporting
- Contractual SLA 98% CSAT
- Standard CRM integration
- Initial training included
Bilingual
FR + EN or FR + ES/IT/DE
- Certified bilingual agents
- Dedicated senior manager
- Real-time reporting
- Contractual SLA 99% CSAT
- Advanced CRM integration
- Continuous training included
- Online client dashboard
Multilingual
5 simultaneous languages
- Multilingual team 5 languages
- Dedicated account director
- 24h real-time reporting
- Premium SLA 99.5% CSAT
- Custom integration
- Continuous training + coaching
- Advanced analytics dashboard
- 24/7 priority support
Cost Simulator
Monthly estimate
1 386€
/mois (estimation)
All prices are tax inclusive. Monthly commitment, cancellable within 30 days. Personalized quote available within 24h.
What Our Clients Say
Over 50 companies trust us with their customer relations.
“SHY Performance transformed our customer service. CSAT went from 82% to 97% in 3 months. The team is responsive, professional and truly committed.”
Marie-Claire Dupont
Customer Service Director — TelecomPlus
“Outsourcing our after-sales with SHY Performance was the best decision. Our customers are delighted, costs dropped 35% and we can focus on our core business.”
Jean-Baptiste Martin
CEO — ShopFast
“Real-time reporting and the dedicated manager make all the difference. We have full visibility on our KPIs and SHY teams are proactive.”
Sophie Leclerc
Operations Manager — EnergyNow
A 5-Step Launch
From contract signing to handling your calls in less than 2 weeks.
Audit & Scoping
Analysis of your needs, volumes, target KPIs and business constraints. Custom proposal within 24h.
Signing & Onboarding
Transparent contract, NDA, designation of your dedicated manager and access to client dashboard.
Agent Training
Intensive training on your products, processes and company culture. Scripts validated together.
Technical Integration
Connection to your CRM, telephony and business tools. Load testing and flow validation.
Go Live & Follow-up
Progressive launch, real-time monitoring, immediate adjustments and weekly reporting.
Frequently Asked Questions
Everything you need to know about outsourcing your call center.
Generally, we can start within 10 to 15 business days after contract signing. This includes agent training, technical integration and validation testing.
Ready to Transform Your Customer Service?
Join 50+ companies that trust us. Free quote within 24h, no commitment.